Last updated: August 28, 2025
By using MistRiver Agency's services, you agree to these terms. Please read them carefully before proceeding with any purchase or service engagement.
When you purchase services from MistRiver Agency, you enter into a binding agreement. We provide digital design and development services as specified in your order.
Payment is required before work begins. All fees must be paid in full as agreed upon in your service package.
Upon full payment, you receive complete ownership rights to the final deliverables. Until payment is complete, all work remains property of MistRiver Agency.
For questions about these terms, contact us at mistriveragency@gmail.com
MistRiver Agency is committed to providing top-quality logo and branding services promptly. Each client is assigned an account manager who serves as their main contact. Our collaboration depends on timely and clear feedback. Once deliverables are approved by you, they are considered final, and no further revisions will be made.
We create all logos from scratch without relying on templates, stock images, or pre-made elements.
Support is available exclusively via dashboard, live chat, or email. Phone support is not provided due to our service model.
Service production starts after you complete the onboarding questionnaire. Failure to complete this step does not entitle you to a refund.
After full payment, you will receive:
MistRiver Agency relinquishes any claims to the logo design once payment is settled.
Our goal is your satisfaction. If you are not pleased with the delivered work, you are not obligated to pay. We trust our clients to request refunds only if the service has genuinely failed to meet expectations.
3.1 - MistRiver Agency provides services in accordance with established policies and reserves the right to decline service to any client.
3.2 - We may update our policies, pricing, or service packages at our discretion.
4.1 - Payment is required upfront and in full. A valid payment method must be provided, authorizing MistRiver Agency to charge the agreed fees.
4.2 - All initial payments must be completed before work commences.
4.3 - You may cancel the service at any time.
You agree to indemnify MistRiver Agency and its affiliates from any claims, damages, costs, or liabilities arising out of your violation of these terms or misuse of intellectual property.
MistRiver Agency's liability is limited to the total amount paid. We are not responsible for indirect, incidental, or consequential damages.
Any sensitive information you share with us during our cooperation will be kept confidential and used only to fulfill your project. We take reasonable steps to safeguard this information and share it only with necessary personnel bound by confidentiality.
If you believe there has been an error in billing, please notify us within 14 days. Disputes will pause service delivery and refunds until resolved. We encourage resolving issues amicably before resorting to chargebacks or legal action.
This agreement represents the full understanding between you and MistRiver Agency. Amendments must be made in writing. If any part of this agreement is invalid, the rest remains effective.
For questions or clarifications, contact us at mistriveragency@gmail.com.